Help center
Frequently asked questions
Everything you need to know about buying, financing, and servicing with us.
Is the online price the final price?
Yes. The price you see on our listings is the cash price before tax, title, and license. We don’t add hidden dealer fees or surprise add-ons at the signing desk.
Do you offer financing for bad or limited credit?
Absolutely. We work with 14 lending partners including first-time-buyer and credit-rebuilder programs. A quick soft-pull application gives you real options with no impact to your score.
Can I return a car if it’s not right?
Yes. Every purchase comes with a 7-day / 250-mile money-back guarantee. If it’s not the car for you, bring it back for a full refund — no questions asked.
Are your vehicles inspected?
Every vehicle passes a 160-point mechanical and cosmetic inspection by our ASE-certified technicians, and ships with a free Carfax and AutoCheck history report.
Do you take trade-ins?
We do, and we’ll give you a fair, market-based offer — often the same day — that you can put toward your next vehicle. There’s no obligation to buy.
Can you service a car I didn’t buy from you?
Of course. Our service center is open to all makes and models, whether or not you purchased here, with the same upfront estimates and warranty on our work.
Do you deliver?
Yes. We offer home delivery within the metro area and can arrange nationwide shipping for out-of-region buyers. Ask us for a quote.
Still have a question?
Our team is happy to help. Call +966 11 510 0192, email sales@primeautogallery.com, or visit us at 120 Showroom Avenue, Central District 10000.